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Coronavirus (COVID-19) – Trusted Information


Most likely you are seeing news reports on the coronavirus (COVID-19). COVID-19 is most commonly spread through respiratory droplets, so you should take the same steps that health care providers recommend to prevent the spread of the flu and other viruses, including washing your hands, avoiding touching your face, and covering coughs and sneezes.

Here is what the PEBTF is doing to keep you and your family healthy. Check back to this website for updates: 

Costs Waived for Diagnostic Testing, In-Network Inpatient, ER, and Urgent Care Through July 31, 2020

PEBTF/REHP medical plans will waive all deductibles, coinsurance and copays for diagnostic testing and in-network inpatient hospital care, ER or urgent care for COVID-19. The policy will cover the test kit for members who meet Centers for Disease Control and Prevention (CDC) guidelines for testing in any approved laboratory location.

Zero copay for Teledoc Through July 4, 2020

Choice PPO offered by Aetna, Basic PPO offered by Highmark, and the Custom HMO plans offered by Aetna and Geisinger will offer zero copay Teladoc visits for any reason. Bronze Plan members: The visit is not subject to your deductible.

Using Teladoc allows you to see providers via video conference or over the phone as a way to limit any potential exposure you might have sitting in the doctor's office.

This benefit is not limited to coronavirus/COVID-19 related cases. Members may use Teladoc for any routine medical need such as cold, flu, allergy, rash, sinus infection and much more. Members can get care through Teladoc in two convenient ways:

  • Online: Visit the Teladoc website to download the Teladoc smartphone app. Use the app to create an account, fill out a short medical history questionnaire and schedule an online doctor visit.
  • By phone: Call Teladoc to request a call from a doctor. Teladoc will provide an estimate of when a doctor will contact the member.

Geisinger Custom HMO members, learn more about this service here.

Medicare Members: Look out for COVID-19 Scams

Unfortunately, scammers are using the COVID-19 pandemic to try to steal your Medicare Number, personal information, and money. And they're using robocalls, social media posts, and emails to do it.

Remember, if anyone reaches out to get your Medicare Number or personal information in exchange for something, you can bet it's a scam.

Be on the lookout, so you can stop scams before they happen. Here are recent Coronavirus scams to watch for:

  • Robocalls offering you respiratory masks they'll never send
  • Social media posts fraudulently seeking donations for non-existent charities, or claiming to give you stimulus funds if you enter your bank account information
  • Fake testing kits, cures, "immunity" pills, and offers for protective equipment

Visit for more information and tips on preventing Medicare scams and fraud.

Source: Centers for Medicare and Medicaid Services(CMS)


Aetna Members

The United Way 211 provides a search engine to utilize when looking for basic needs resources in any given area.

The United Way 211 website link:

Free public resources:

Aetna is here for you. As an outpour of community services emerge during this time, Aetna would like to share some of them with you.

  • Yale's massively popular 'happiness' course: is available free online
  • Centers for Disease Control and Prevention:
  • Grokker:Help your team manage stress, stay connected and maintain their physical fitness with free access to our wellbeing solution and fitness video streaming through May 31, in addition to free webinars and preparedness resources on staying calm, healthy meals, deep sleep and much more.
  • Wellbeats: Free access to on-demand fitness, mindfulness and cooking classes that empowers habit forming physical and mental health with free access until April 30, use promo code 57a4df63
  • Active by PopSugar: Hundreds of free workouts from celebrity trainers and fitness experts.
  • GOLD'S AMP™: Free access through May 2020, to over 600 audio and video workouts to keep you moving in the gym, outside, use promo code FIT60
  • Inner Explorer:Free access for youth and families to the I AM PRESENT app, download here through Summer 2020.

*Please note that some of these resources are only available for a limited time as Aetna does its best to provide support for both members and non-members through this COVID-19 pandemic.

Updated 5/27/2020

Below are links to trusted resources for more information. 

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